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We appreciate your feedback!

We constantly work on improving our software.
If you have questions, suggestions or experience problems using our software, this is the right place to get in contact with us.
Please make sure to include the following information in your request to help us reply as quickly and precise as possible to your questions or concerns:

  • General information:

    • Affected products incl. version numbers
    • Quick description of the software setup
    • Other applications running on the server
  • Error information:

    • A description of the problem
    • If possible a webpage-, FSI Viewer- or
      image-URL showing the problem
    • Can the problem be reproduced? How?
    • Are there any entries in the application log files
      indicating a problem?

 

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  • Support +49 (0) 5261 28732-26

  • Our office hours are:
    Monday to Friday – 09:00 to 16:30 (CET)